FAQ's

1. What products does Rays Electronic offer?
At Rays Electronic, we specialize in products designed to enhance your comfort and convenience. Our collections include Humidifiers, Mini Fans, Temperature Bottles, and Room Temperature Meters—perfect for creating a comfortable and healthy living environment.

2. How do I place an order?
It’s simple! Browse our collections, add your desired items to the cart, and follow the easy checkout process. You’ll receive a confirmation email once your order is successfully placed.

3. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

4. How long does shipping take?
Orders are processed within 1-3 business days. Once shipped, delivery typically takes 5-10 business days depending on your location. A tracking number will be provided so you can monitor your order.

5. Do you offer international shipping?
Yes, we ship to select international destinations. Shipping times and fees vary depending on your location and customs policies. Any additional customs duties or taxes are the responsibility of the customer.

6. Can I return or exchange a product?
Yes, if you’re not satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. Please refer to our Return Policy for detailed instructions.

7. How can I track my order?
Once your order has shipped, we’ll send you an email with a tracking number. You can use this number to monitor your package until it reaches you.

8. What should I do if my order arrives damaged or is missing?
If your order arrives damaged or is lost in transit, contact us immediately at [your support email]. We’ll investigate the issue and provide a suitable solution—whether that’s a replacement or refund.

9. How can I contact customer service?
You can reach out to us through our Contact Us page or email us directly at [your support email]. We aim to respond within 24-48 hours.